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FAQ

To help you enjoy your adventure at Aqua Chimp Kent, we have put together a bunch of answers to some frequently asked questions.
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If you can't find what you are looking for, please feel free to drop us an email at info@aquachimpkent.co.uk and we will respond as quickly as we can.
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Are there any age or height restrictions?To participate on the Aqua Chimp course, participants must be at least 6 years old and be taller than 1.2 metres. Any participants aged between 6-15 must have a parent/guardian onsite. Children aged 6, 7 and 8 years old are required to have an adult participating on the activity at a ratio of 1:3.
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What do I need to bring?You will need swimwear to go underneath the wetsuit, closed toe shoes (that you are happy to get wet) or full gel grip socks. You may also want to bring a towel and change of clothes for after the session. We will supply a wetsuit, buoyancy aid and a helmet. If required, full gel grip socks can be purchased from reception at a price of £3.00 per pair.
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Can I bring my own wetsuit and kit?You are welcome to bring your own wetsuit, however all participants must wear Aqua Chimp buoyancy aids and helmets which are supplied at no extra cost.
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Why do I have to be at check-in 45 minutes before the start of my booked time slot?Your Aqua Chimp session will start at the time you have booked. Before you can go for your Safety Briefing and get onto the course, all participants need to be checked in and kitted up. Arriving 45 minutes before your booked time will allow you enough time to do this.
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I wear glasses – is Aqua Chimp suitable for me?You will certainly fall into the water one or two times and we would advise that you have a buoyant neoprene sports retainer strap so that glasses do not get lost. You are also welcome to bring swimming goggles.
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Do I need to book in advance?Yes – to avoid disappointment we strongly recommend you book in advance.
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Can I amend or cancel my booking?Our terms and conditions for standard session tickets allow customers to reschedule or cancel their booking, providing this is done up to 48 hours before their session start time. Please call our Reception team on 01732 753330 or email info@aquachimpkent.co.uk in the event you need to amend or cancel your booking. Separate terms apply to children’s parties, school bookings, other private hire and corporate events.
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Will Aqua Chimp be open if the weather isn't great?Aqua Chimp will be open in rain or shine with the very rare exception of having to cancel sessions due to thunder and lightning. In the event of a thunder and lightning storm passing over site, we will pull all participants off the water and discuss with those affected whether activities can resume or be rescheduled for another day.
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When do you close for the winter?We are open for 6 months from the start of April – the business will be closed from October.
-
Are there any age or height restrictions?To participate on the Aqua Chimp course, participants must be at least 6 years old and be taller than 1.2 metres. Any participants aged between 6-15 must have a parent/guardian onsite. Children aged 6, 7 and 8 years old are required to have an adult participating on the activity at a ratio of 1:3.
-
What do I need to bring?You will need swimwear to go underneath the wetsuit, closed toe shoes (that you are happy to get wet) or full gel grip socks. You may also want to bring a towel and change of clothes for after the session. We will supply a wetsuit, buoyancy aid and a helmet. If required, full gel grip socks can be purchased from reception at a price of £3.00 per pair.
-
Can I bring my own wetsuit and kit?You are welcome to bring your own wetsuit, however all participants must wear Aqua Chimp buoyancy aids and helmets which are supplied at no extra cost.
-
Why do I have to be at check-in 45 minutes before the start of my booked time slot?Your Aqua Chimp session will start at the time you have booked. Before you can go for your Safety Briefing and get onto the course, all participants need to be checked in and kitted up. Arriving 45 minutes before your booked time will allow you enough time to do this.
-
I wear glasses – is Aqua Chimp suitable for me?You will certainly fall into the water one or two times and we would advise that you have a buoyant neoprene sports retainer strap so that glasses do not get lost. You are also welcome to bring swimming goggles.
-
Do I need to book in advance?Yes – to avoid disappointment we strongly recommend you book in advance.
-
Can I amend or cancel my booking?Our terms and conditions for standard session tickets allow customers to reschedule or cancel their booking, providing this is done up to 48 hours before their session start time. Please call our Reception team on 01732 753330 or email info@aquachimpkent.co.uk in the event you need to amend or cancel your booking. Separate terms apply to children’s parties, school bookings, other private hire and corporate events.
-
Will Aqua Chimp be open if the weather isn't great?Aqua Chimp will be open in rain or shine with the very rare exception of having to cancel sessions due to thunder and lightning. In the event of a thunder and lightning storm passing over site, we will pull all participants off the water and discuss with those affected whether activities can resume or be rescheduled for another day.
-
When do you close for the winter?We are open for 6 months from the start of April – the business will be closed from October.
-
Are there any age or height restrictions?To participate on the Aqua Chimp course, participants must be at least 6 years old and be taller than 1.2 metres. Any participants aged between 6-15 must have a parent/guardian onsite. Children aged 6, 7 and 8 years old are required to have an adult participating on the activity at a ratio of 1:3.
-
What do I need to bring?You will need swimwear to go underneath the wetsuit, closed toe shoes (that you are happy to get wet) or full gel grip socks. You may also want to bring a towel and change of clothes for after the session. We will supply a wetsuit, buoyancy aid and a helmet. If required, full gel grip socks can be purchased from reception at a price of £3.00 per pair.
-
Can I bring my own wetsuit and kit?You are welcome to bring your own wetsuit, however all participants must wear Aqua Chimp buoyancy aids and helmets which are supplied at no extra cost.
-
Why do I have to be at check-in 45 minutes before the start of my booked time slot?Your Aqua Chimp session will start at the time you have booked. Before you can go for your Safety Briefing and get onto the course, all participants need to be checked in and kitted up. Arriving 45 minutes before your booked time will allow you enough time to do this.
-
I wear glasses – is Aqua Chimp suitable for me?You will certainly fall into the water one or two times and we would advise that you have a buoyant neoprene sports retainer strap so that glasses do not get lost. You are also welcome to bring swimming goggles.
-
Do I need to book in advance?Yes – to avoid disappointment we strongly recommend you book in advance.
-
Can I amend or cancel my booking?Our terms and conditions for standard session tickets allow customers to reschedule or cancel their booking, providing this is done up to 48 hours before their session start time. Please call our Reception team on 01732 753330 or email info@aquachimpkent.co.uk in the event you need to amend or cancel your booking. Separate terms apply to children’s parties, school bookings, other private hire and corporate events.
-
Will Aqua Chimp be open if the weather isn't great?Aqua Chimp will be open in rain or shine with the very rare exception of having to cancel sessions due to thunder and lightning. In the event of a thunder and lightning storm passing over site, we will pull all participants off the water and discuss with those affected whether activities can resume or be rescheduled for another day.
-
When do you close for the winter?We are open for 6 months from the start of April – the business will be closed from October.
-
Are there any age or height restrictions?To participate on the Aqua Chimp course, participants must be at least 6 years old and be taller than 1.2 metres. Any participants aged between 6-15 must have a parent/guardian onsite. Children aged 6, 7 and 8 years old are required to have an adult participating on the activity at a ratio of 1:3.
-
What do I need to bring?You will need swimwear to go underneath the wetsuit, closed toe shoes (that you are happy to get wet) or full gel grip socks. You may also want to bring a towel and change of clothes for after the session. We will supply a wetsuit, buoyancy aid and a helmet. If required, full gel grip socks can be purchased from reception at a price of £3.00 per pair.
-
Can I bring my own wetsuit and kit?You are welcome to bring your own wetsuit, however all participants must wear Aqua Chimp buoyancy aids and helmets which are supplied at no extra cost.
-
Why do I have to be at check-in 45 minutes before the start of my booked time slot?Your Aqua Chimp session will start at the time you have booked. Before you can go for your Safety Briefing and get onto the course, all participants need to be checked in and kitted up. Arriving 45 minutes before your booked time will allow you enough time to do this.
-
I wear glasses – is Aqua Chimp suitable for me?You will certainly fall into the water one or two times and we would advise that you have a buoyant neoprene sports retainer strap so that glasses do not get lost. You are also welcome to bring swimming goggles.
-
Do I need to book in advance?Yes – to avoid disappointment we strongly recommend you book in advance.
-
Can I amend or cancel my booking?Our terms and conditions for standard session tickets allow customers to reschedule or cancel their booking, providing this is done up to 48 hours before their session start time. Please call our Reception team on 01732 753330 or email info@aquachimpkent.co.uk in the event you need to amend or cancel your booking. Separate terms apply to children’s parties, school bookings, other private hire and corporate events.
-
Will Aqua Chimp be open if the weather isn't great?Aqua Chimp will be open in rain or shine with the very rare exception of having to cancel sessions due to thunder and lightning. In the event of a thunder and lightning storm passing over site, we will pull all participants off the water and discuss with those affected whether activities can resume or be rescheduled for another day.
-
When do you close for the winter?We are open for 6 months from the start of April – the business will be closed from October.
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